Agenda

1. Turning Insight into Action: Knocking down the silos

Understand how customers can be managed holistically within the Fraud, Error and Debt spectrum. Using real world examples, we will explore how to embed operational intelligence into business operations to move from detection and remedy to prevention AND deterrence.

HMRC will join the session to describe how they are developing their agile, analytical Debt Management capability.

Chris Hemingway, Head of Analytics - Debt Management and Banking, HMRC

Mark Moorman, Director for Customer Advocacy, SAS Worldwide HQ

Simon Dennis, Client Relationship Director - Central Government, SAS

Download slides here

2. Prevention: Intelligent data use in operation

This session will show how data verification and analytics can be simply applied to tackle fraud in local and central government. The workshop will include real examples of detecting illegal subletting of social housing, and uncovering undeclared partners in the benefits arena.

It is hoped that partners from HMRC/DWP and Hammersmith & Fulham Borough Council will be on hand to talk about their experiences and successes.

Councillor Andrew Johnson, Cabinet Member for Housing, Hammersmith and Fulham Borough Council

Andy Farrar, Counter Fraud Champion, HM Revenue and Customs

Nick Mothershaw, Director of Identity & Fraud Solutions, Experian

Download slides here

3. Collaboration: Data and intelligence sharing in the UK Insurance Industry

The insurance Fraud Bureau, in collaboration with Detica, will explain how the UK insurance industry is sharing data and intelligence to combat insurance fraud. The session will detail how the IFB provides this capability on behalf of the industry and how a similar approach could be applied to tackle fraud and financial crime in Government.

Stephen Dalton, Head of Intelligence, Insurance Fraud Bureau

George Robbins, UK General Manager, Detica NetReveal

Download slides here

4. Zero tolerance: Instilling a strong counter fraud culture across the public sector

Zero tolerance to fraud, led from the top and embedded throughout an organisation, is critical to successful counter fraud activity. This workshop introduces some of the culture change initiatives being rolled out across central and local government and, using interactive technology, will test the strength of your own organisation's counter fraud culture.

Alexandra Moore, Head of Engagement, National Fraud Authority

Alan Bryce, Head of Counter Fraud, Audit Commission

Download slides here

5. Assessment: Measuring and reducing the cost of fraud

This session will cover:

• How to accurately measure the cost of fraud
• What does research show is the average cost of fraud?
• What are the key factors in reducing the cost of fraud?
• The relationship between levels of fraud resilience and the cost of fraud
• How much and how quickly can fraud be reduced?
  
  

Jim Gee, Director of Counter Fraud Services, PKF (UK) LLP & Chair, Centre for Counter Fraud Studies, University of Portsmouth

Dr Mark Button, Director of Centre for Counter Fraud Studies, University of Portsmouth

Download slides here

6. Spend Recovery Audits: Cash generation and fraud detection

Spend Recovery Audits, on a payments by results basis, have already generated substantial cash savings for the Home Office and Department for Transport, but the same datasets can be used to also undertake a data-driven fraud audit. PRGX are the world leaders in this field, pioneering in Central Government and having invented Recovery Audit for the private sector where it has since become standard commercial practice and part of the control environment.

Gavin Foxall, Centre for Procurement Excellence, Home Office

Adam Simon, Global Managing Director - Business Development, PRGX

Howard Cosby, Client Services Development Director, Europe and Asia Pacific, PRGX

Download slides here

7. Improving debt recovery: DWP & Experian Scoring & Customer Segmentation Pilot

This session will focus on how the joint Experian/DWP Scoring and Customer Segmentation Pilot significantly enhanced DWP's debt collection capability and results, in a way that is consistent with treating customers fairly and appropriately.

Alison Cunningham, Debt Management Contact Centre Performance Director, DWP

Alex Bowes, DWP Client Director, Experian

Download slides here

8. Optimising debt recovery and fraud detection through effective field force use

The workshop will outline the advantages of using field agents to both recover debt and identify fraud including how combining database investigation and field agent activity can achieve optimal results. The workshop will also include a case study of this approach based on a recent aged debt pilot undertaken with HMCTS.

John Marston OBE, Chairman, Marston Group

Dowload slides here

9. DWP & iQor Debt Innovation: From Glasgow 1926 to Westminster 2012

Learn and ask questions about the journey:

• iQor’s experience working with DWP) to recover overpayment of benefit debt from initial pilots to scaled debt collection operations
• Actual operational strategies which successfully recover cash
• The use of operational analytics to target cash fairly
• DWP’s debt framework has been used by 7 central government departments since 2004
  
  

Graham Cassidy, Debt Transformation Programme Manager, DWP

Guy Barrington, Sales & Marketing Director, iQor

Roger Loving, Head of Analytics, iQor

Downoad slides here